Privacy statement

April 2018  

Privacy Statement – Uitgeverij Den Hollander B.V.  

This website www. is managed by Uitgeverij Den Hollander B.V. (Den Hollander).  In this Privacy Statement we inform you as best we can about the processing of your personal data.  This Privacy Statement applies from April 1, 2018 and supersedes previous versions of our Privacy  Statement, in which we also informed you about the processing of your personal data.  

1 Who does this Privacy Statement apply to? 

1.1 This Privacy Statement is aimed at everyone who visits our website and/or uses our  services. 

2 Who is the data controller for the processing of your personal data? 

2.1 Den Hollander is the data controller for the processing of your personal data in accordance  with the applicable law.  

3 Which of your personal data does Den Hollander process?  

3.1 We process personal data to provide our services. If you have opened an account as  customer on our website, we may amongst other things process the following personal data  of yours: your name, address, telephone number, email address, login credentials for  accessing account. 

3.2 We also automatically process the following categories of information of all our website  visitors: information with regard to your visit to our website, browsing behaviour, information  about the computer used, such as IP address, browser specifications and operating system. 

4 For what purposes do we use your personal data? 

4.1 We process your personal data so you can use the features of our website as optimally as  possible and in order to provide our services to you.  

4.2 We will process your personal data for the following purposes 

• Providing and carrying out our services; 

• Maintaining contact with you; 

• Internal management; 

• Analysing the use of our website; 

• Maintaining, securing and optimising our website; 

• Improving our services and compiling user statistics and other analyses; 

• To inform you on and to promote our (new) products and services, including through  direct marketing or the use of cookies; 

• Handling complaints and disputes; and 

• Complying with applicable laws and regulations. 

4.3 Your personal data is not processed for any other purposes than described in this Privacy  Statement.  

5 What is the legal ground for using your personal data?  

5.1 We process your personal data for the performance of a contract with you. We may also  process your personal data if necessary for complying with one of our legal obligations or 

for achieving our legitimate interests. We always check carefully that your privacy interests  do not weigh more heavily. For example, we have a legitimate (business) interest in maintaining, securing and optimising our website, so that we can be of good service to you  now and in the future. 

6 How long do we retain your information?  

6.1 We will not retain your personal data longer than necessary in relation to the purposes for  which the data are processed. In principle, we will retain your data for a maximum of 3 years  after the end of the customer relationship, unless we are required by statutory obligations to  retain your personal data for a longer period of time. We may retain your personal data for  a longer period in the event of complaints or disputes to the extent that this is necessary to  protect our interests and/or the interests of Den Hollander. 

7 Cookies  

7.1 We may also process your personal information by placing cookies on our website. 8 Data Processors and transfer of personal data outside the EEA  

8.1 We may engage external service providers who also provide services for us as data  processor within the meaning of the applicable law in the context of which your personal  data are processed. An example of this is the service provider who takes care of the hosting  and maintenance of our website. Data Processors may only process your personal data on  our behalf and in accordance with our instructions. We conclude appropriate data processing  agreements with every data processor for this purpose. 

8.2 Outside the situations mentioned in this Privacy Statement, we will not disclose your  personal data to others, unless we deem it necessary to comply with our legal obligations,  to protect our or other people's rights, or to enforce compliance with this Privacy Statement. 

8.3 These data processors may be established in countries outside the European Economic  Area (EEA). The legislation on data protection and other relevant legislation in such  countries is not necessarily the same as the legislation in the Netherlands. However, we  have taken appropriate safeguards to transfer your personal data to a country located  outside the EEA. 

9 How do we protect your personal data? 

9.1 We do our very best to implement appropriate technical and organisational security  measures to protect against loss, abuse and alteration of your personal information under  our control. Although we exercise all reasonably required care for a secure data, we can not  guarantee that the processing of data remains secure at all times. We accept no liability for  damages suffered by you or third parties as a result of unauthorised access to your  (personal) data, unless such damage is caused by intent or gross negligence on our part. 

9.2 If you suspect unauthorised use of your account by others, you must inform us immediately  by email. 

10 How can you exercise your rights? 

10.1 Do you have questions about how we process your personal data, or would you like to  inspect, correct or remove your personal information? Or do you object to our processing of  your personal data? Please contact us via the contact details below. 

11 Right to lodge a complaint with the Dutch Data Protection Authority

11.1 Any person whose personal data is processed, has the right to lodge a complaint with the  competent data protection authority in the event of a possible violation of the applicable data  protection law. In this case, this is the Dutch Data Protection Authority. More information can  be found on the website: 

12 Amendments to this Privacy Statement  

12.1 This Privacy Statement may be amended from time to time. Please refer to this Privacy  Statement regularly so that you are aware of any changes. The last date of change will  always be indicated in the Privacy Statement. 

13 Contact 

13.1 Uitgeverij Den Hollander B.V., registered with the Chamber of Commerce under number  38024515 and having its registered office at de Boomkampsweg 1, 7245 WC Laren, e-mail:  [email protected]; VAT number NL8155.53.213B01.

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